Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern

Olivia Williams

License Specialist
Elgin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

License and Permit Specialist V- Team Lead

Health And Human Services Commission
10.2020 - 03.2023
  • Review and evaluates complex applications/forms/requests for providers who are applying for licensure, Medicaid and Medicare Certification.
  • Responsible for review of all documentation for accuracy.
  • Review, process, and determine facilities eligibility by reviewing applications.
  • Interprets and communicates state and federal rules and regulations to providers.
  • Trained all new hires on policy and procedures, application process, and application approvals to issue home health license to providers.
  • Provided oral and written customer service, answer program rule and policy questions related to the licensure and processing of the application.


License and Permit Specialist IV

Texas Health And Human Service Commission
06.2009 - 10.2020
  • Created documents with applicant information and verified data against TULIP database information.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
  • Performed routine data entry or document management.
  • Issued licenses for home health agencies such and collected appropriate fees.
  • Proven ability to learn quickly and adapt to new situations.

Education

Certification - Electronics

ITT Technical Institute
Austin, TX
06.1987

High School Diploma -

Elgin High School
Elgin, TX
05.1986

Skills

  • Analyzing and interpreting complex federal and state regulations, legislation, program policies and procedures
  • Problem solving and conflict resolution
  • Customer Service
  • Microsoft Office
  • Prioritize workload with little or no supervision and work under pressure in a fast-paced, deadline-oriented environment
  • Effectively communicate, organize and present information with others both orally and in writing

Accomplishments

Six Sigma Yellow Belt Certification - 2022

Timeline

License and Permit Specialist V- Team Lead

Health And Human Services Commission
10.2020 - 03.2023

License and Permit Specialist IV

Texas Health And Human Service Commission
06.2009 - 10.2020

Certification - Electronics

ITT Technical Institute

High School Diploma -

Elgin High School
Olivia WilliamsLicense Specialist