Olivia Williams
Madison
Summary
Results-driven customer service expert with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Quarles and Brady
Madison
10.2025 - Current
- Managed case files and maintained organized document systems for attorneys.
- Drafted legal documents, including motions and pleadings, for review.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Reviewed incoming correspondence and flagged urgent matters for attorneys.
- Coordinated client communications and scheduled appointments with legal teams.
Senior HR Analyst
Madison Public Schools
Madison
06.2022 - 09.2025
- Analyzed HR metrics to drive strategic initiatives and improve workforce performance.
- Developed and implemented employee engagement programs to enhance organizational culture.
- Managed talent acquisition processes to attract and retain top talent across various roles.
- Streamlined HRIS processes to improve data accuracy and reporting efficiency.
- Collaborated with leadership on compensation analysis and budgetary planning.
- Collaborated with senior leadership team on strategic planning projects involving workforce development initiatives.
Executive Assistant and Event Coordinator
Northwestern Mutual Life Insurance Company
Madison
07.2019 - 08.2022
- Coordinated recruitment events, enhancing candidate engagement and increasing applicant pool by 30%.
- Developed and implemented marketing strategies to promote company culture and job openings.
- Analyzed recruitment metrics to optimize hiring processes and reduce time-to-fill by 15%.
- Collaborated with cross-functional teams to align staffing needs with organizational goals.
- Facilitated training sessions for new hires, improving onboarding experience and retention rates.
- Managed executive calendars and scheduling for high-level meetings and events.
- Coordinated travel arrangements for executives, ensuring efficiency and cost-effectiveness.
- Facilitated communication between departments to streamline workflows and enhance collaboration.
- Served as the primary point of contact for stakeholders, addressing inquiries promptly.
- Assisted in project coordination, tracking progress, and updating project timelines regularly.
Receptionist
Epic
Madison
08.2018 - 05.2019
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated scheduling and appointments for staff, enhancing organizational efficiency.
- Assisted in onboarding new employees, streamlining the training process.
- Supported administrative tasks related to HR functions, including data entry and record maintenance.
- Resolved client complaints effectively, contributing to improved satisfaction and retention.
Group and Event Dining Manager
Bonefish Grill
Madison
11.2014 - 11.2018
- Managed group and event dining operations, ensuring seamless execution of events and outstanding guest experiences.
- Developed and implemented strategic event planning initiatives to enhance customer satisfaction and drive revenue.
- Collaborated with cross-functional teams to optimize service delivery and improve operational efficiency.
- Trained and mentored staff on best practices in customer service and event coordination.
- Analyzed customer feedback to identify areas for improvement and implemented corrective measures.
Education
Bachelor of Science - Cell Biology And Anatomy
University of Wisconsin
Madison, Wisconsin, United StatesHigh School Diploma -
Verona Area High School
VeronaSkills
- Administrative
- Program Management
- Training
- Organizational Development
- Complaint Resolution
- Microsoft Word
- Strategic Thinking
- Compensation Analysis
- HRIS
- PeopleAdmin
- Budget Analysis
- Event Planning
- Customer Service
References
- JD Duncan, Bonefish Grill, Dncnjd@yahoo.com, (608) 609-9364
- Tara Heller, MMSD, (608) 235-9239
- Dominique Rogers, Northwestern Mutual, Msrogers89@gmail.com, (608) 658-5710
Timeline
Legal Assistant
Quarles and Brady
10.2025 - Current
Senior HR Analyst
Madison Public Schools
06.2022 - 09.2025
Executive Assistant and Event Coordinator
Northwestern Mutual Life Insurance Company
07.2019 - 08.2022
Receptionist
Epic
08.2018 - 05.2019
Group and Event Dining Manager
Bonefish Grill
11.2014 - 11.2018
Bachelor of Science - Cell Biology And Anatomy
University of Wisconsin
High School Diploma -
Verona Area High School