Olivia Williams-Gatwood
Sand Springs,OK
Summary
- Qualified individual with a background in supporting organizational operations and enhancing team efficiency. Proven track record in managing daily tasks and contributing to strategic initiatives. Demonstrated ability in effective communication and problem-solving.
- Resourceful and experienced worker offering expertise in customer service, teamwork, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
- Experienced in providing empathetic support and guidance to peers/colleagues facing personal or work-related challenges. Utilizes active listening and communication skills to foster trust and understanding. Knowledge of conflict resolution techniques and emotional support strategies.
Overview
9
9
years of professional experience
Work History
Staff Member
Junior Achievement
12.2025 - Current
- Orchestrated workshops that immersed students in practical learning experiences relevant to workforce readiness and adult life.
- Mentored volunteers, enhancing their ability to deliver impactful lessons effectively.
- Trained new staff on organizational policies and best practices in program delivery and student engagement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed and maintained rapport with customers and staff to promote effective communication and teamwork.
- Refined time management techniques and organizational methods to elevate personal efficiency.
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
Clerk
QuikTrip
05.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Employee
Cinemark Theaters
02.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to assess /solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Psychology
Oklahoma State University
Stillwater, OK03-2024
Associate of Science - Psychology
Tulsa Community College
Tulsa, OK01-2021
Associate of Arts -
Tulsa Community College
Tulsa, OK01-2021
Skills
- Issue Resolution
- Customer Assistance
- Staff Training
- Complex Problem-Solving
- Coaching and Mentoring
- Credit and Cash Transactions
- Receipt and Refund Issuance
- Sales Expertise
- Verbal and Written Communication
- Money Handling
- Inventory Management
- Adaptable and Flexible
Church Volunteer
- Worked with staff and team members to organize planned events
- Volunteer with music and worship production
- Worked with children and teenagers
Timeline
Staff Member
Junior Achievement
12.2025 - Current
Clerk
QuikTrip
05.2019 - Current
Employee
Cinemark Theaters
02.2017 - 05.2019
Bachelor of Science - Psychology
Oklahoma State University
Associate of Science - Psychology
Tulsa Community College
Associate of Arts -
Tulsa Community College