Olivia Woodard
1614 Georgia St. Springfield,SC
Summary
- To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
NU JOURNEY MARKETING & CONSULTING
01.2016 - Current
- Maintains customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold times
- Offered advice and assistance to customers, paying attention to specific wants or needs
Caregiver- Companion
CONNECTED HEARTS HOME CARE LLC.
09.2015 - Current
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted with dressing guidance, grooming, and meal prep
CAREGIVER
DAYBREAK ADULT CARE
05.2018 - 09.2019
- Assisting clients with ADLs
- Monitoring and administering medication
- Providing minor treatments, documenting and communicating with case managers and client families
- Caregivers spend time with clients in their homes, helping with various tasks such as toilet assistance, household chores, transportation, and medicine reminders
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Provided emotional support to clients during difficult times.
CASHIER
WALMART
Walterboro, SC
10.2014 - 08.2015
- Providing exceptional customer service while accurately handling monetary transactions.
- Greeting customers and thanking them for their business.
- Accurately ringing up and totaling customer merchandise.
- Keeping designated work areas clean and maintained.
- Returning unwanted merchandise to the appropriate store area.
Education
CLINICAL MASSAGE THERAPY - Anatomy & Body Work, Kinesiology and Pathology studies
SOUTHEASTERN COLLEGE
06.2021
GED -
11.2013
Skills
- Courteous with strong mindset
- Responding to difficult customers
- Data Entry and Maintenance
- Customer account management
- Calm and professional under pressure
- Upbeat and positive personality
- Document control
- Scheduling
- Complaint resolution
- Account updating
- Product sales
- Technical support
- Prioritization
- Punctuality and reliability
- Multi-line telephone operations
- Retail store support
- Exchange coordination
- Report creation
- Call management
- Creative problem solving
- Work order monitoring
- Payment collection
- Adaptable
- Contract negotiation
- Vendor management
- Skilled multi-tasker
- Entrepreneurial
- Business administration
References
References available upon request.
Timeline
CAREGIVER
DAYBREAK ADULT CARE
05.2018 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
NU JOURNEY MARKETING & CONSULTING
01.2016 - Current
Caregiver- Companion
CONNECTED HEARTS HOME CARE LLC.
09.2015 - Current
CASHIER
WALMART
10.2014 - 08.2015
CLINICAL MASSAGE THERAPY - Anatomy & Body Work, Kinesiology and Pathology studies
SOUTHEASTERN COLLEGE
GED -
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