Olivia Zakas
Castro Valley,CA
Summary
Experienced with team leadership and customer experience. Strong interpersonal skills and ability to resolve conflicts with empathy while maintaining operational efficiency. Skilled in Microsoft Excel and fostering a positive environment, encouraging employees to pursue leadership.
Overview
4
4
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
03.2024 - 08.2024
- Oversaw each area of the restaurant, ensuring operations run efficiently while coaching/developing team members.
- Closed out cash registers and assisted with store closing.
- Handled disputes by providing empathy and solutions to upset guests during high stress shifts.
- Trained team members on company polices while encouraging leadership.
Front of House Employee
Chick-fil-A
05.2023 - 03.2024
- Assisted in taking orders, bagging orders, making beverages, and delivering food to guests.
- Maintained a clean and welcoming environment for guests, contributing to a positive dining experience.
- Handled high-pressure situations with calm composure, maintaining excellent store standards even during peak hours or understaffed shifts.
- Assisted in closing duties such as sanitation of entire store and ensuring the restaurant was ready for operation each day.
Guest Advocate
Target
11.2020 - 05.2023
- Assist customers with the checkout and return process, often overseeing the return counter and checkout lanes.
- Assembled and delivered Drive-Up orders.
- Provided empathy and solutions for upset costumers while maintaining store policy.
- Processed Inventory Disposal and close out cash registers after closing.
- Was given managerial responsibilities if manager was absent.
Education
Bachelor of Science - Kinesiology
California State University, San Marcos
San Marcos, CA12-2026
Associate of Arts - Kinesiology
Las Positas College
Livermore, CA08-2024
Skills
- Team management
- Organization
- Customer service
- Communication
- Problem solving
- American Sign Language
- Microsoft Excel
Timeline
Front of House Team Leader
Chick-fil-A
03.2024 - 08.2024
Front of House Employee
Chick-fil-A
05.2023 - 03.2024
Guest Advocate
Target
11.2020 - 05.2023
Bachelor of Science - Kinesiology
California State University, San Marcos
Associate of Arts - Kinesiology
Las Positas College
Similar Profiles
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Kelly OngKelly Ong
Server at SeapotServer at Seapot