Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

OLIVIA ZGUDA

Bensenville,IL

Summary

Patient access representative with high-quality customer service and scheduling experience who is reliable and highly organized. Competent at answering phones, scheduling appointments, and maintaining organization in busy settings. In search of a medical office where I can provide patients with a nice and professional experience while bringing great organizational and communication abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Wood Dale, IL
04.2024 - Current
  • Proficient with POS systems, processing payments via cash and card with zero discrepancies
  • Handled customer complaints and issues professionally, ensuring satisfaction.
  • Demonstrated adaptability by working in various roles, including cashier, barista, and drive-thru operator.
  • Built strong relationships with regular customers, creating loyalty and repeat business.

Front Desk & Studio Assistant

Serenity Beauty Studio
Wood Dale, IL
08.2025 - 05.2026
  • Assisted with handling and organizing salon chemicals safely
  • Answered phone calls and contacted clients regarding appointments
  • Greeted clients and managed front desk check-in and scheduling
  • Supported daily operations by keeping the studio clean and efficient

Internship

Veterinary
Lombard, IL
08.2024 - 05.2025
  • Gained hands-on experience in administering medications, vaccines, and minor medical procedures.
  • Helped with animal restraint, grooming, and basic grooming tasks during appointments.
  • Assisted in maintaining medical records and ensuring accurate documentation of treatments and procedures.
  • Monitored animal vital signs and reported observations to the supervising veterinarian.

Assisting Student

Equine Facility
Bartlett, IL
09.2022 - 09.2024
  • Helped with basic equine health checks and monitored horse behavior for signs of distress.
  • Assisted with tacking up, untacking, and experienced horse handling for student lessons.
  • Communicated with students and staff during lessons and daily activities

Education

Biology (Pre-Physician Assistant Track)

Elmhurst University
Elmhurst, IL
05-2030

High School Diploma -

Fenton High School
Bensenville, IL
05-2026

High School - undefined

Czeslaw Milosz Polish School
Schaumburg, IL
01-2025

Skills

  • Customer Service and Client Communication
  • Cash Handling and POS Systems
  • Basic Knowledge of Medical, CPR, First Aid, and Sanitization Practices
  • Appointment Scheduling, Phone calling, and Calendar Management
  • Time Management and Reliability
  • Fluent in Polish

Certification

  • OSHA Certification (Cosmetology)
  • OSHA Certification (Veterinary)
  • High Honor Roll
  • Illinois State Seal of Biliteracy (Polish)

Timeline

Front Desk & Studio Assistant

Serenity Beauty Studio
08.2025 - 05.2026

Internship

Veterinary
08.2024 - 05.2025

Barista

Starbucks
04.2024 - Current

Assisting Student

Equine Facility
09.2022 - 09.2024

High School - undefined

Czeslaw Milosz Polish School

Biology (Pre-Physician Assistant Track)

Elmhurst University

High School Diploma -

Fenton High School