Olivia Zink
1771 St. Paul Street Unit 5,NY
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at P.F. Chang's Bistro. Proven ability to enhance guest engagement and streamline service processes, resulting in improved satisfaction. Adept in cash handling and team collaboration, consistently delivering high-quality experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
P.F. Chang's Bistro
Rochester, NY
10.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu knowledge, effectively answering questions and making recommendations.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Host
P.F. Chang's Bistro
Rochester, NY
10.2025 - Current
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Assisted in training new hosts, promoting efficient service practices.
- Communicated with kitchen and service staff to streamline guest experiences.
Crew Member
Dibellas
Rochester, NY
07.2025 - 10.2025
- Provided exceptional customer service by efficiently processing orders and ensuring accuracy.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in training new crew members on food preparation and safety protocols.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Implemented best practices for food handling, resulting in reduced waste and improved quality assurance.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Worked front counter and other areas.
Car Detailer
Ralph Honda
Rochester, NY
10.2022 - 07.2025
- Conducted thorough cleaning and detailing of vehicles to ensure high-quality presentation.
- Operated various detailing equipment, including polishers and vacuums, to enhance vehicle appearance.
- Collaborated with team members to streamline detailing processes and improve workflow efficiency.
- Inspected vehicles for cleanliness and damage, providing feedback for necessary repairs or improvements.
- Maintained inventory of detailing supplies, ensuring availability for daily operations.
- Developed efficient time management strategies to complete detailing tasks within tight schedules.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Education
High School Diploma -
Brighton High School
Rochester, NY07.2019
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Service prioritization
Team collaboration
Timeline
Server
P.F. Chang's Bistro
10.2025 - Current
Host
P.F. Chang's Bistro
10.2025 - Current
Crew Member
Dibellas
07.2025 - 10.2025
Car Detailer
Ralph Honda
10.2022 - 07.2025
High School Diploma -
Brighton High School