Olivia Zito
Raleigh
Summary
Dynamic professional with a strong work ethic and high adaptability. Proven ability to engage guests and resolve complaints, fostering loyalty and repeat visits. Adept at cash handling and prioritizing tasks in fast-paced environments, contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
sever
Ted Montana Grill
Durham
11.2025 - Current
Retail Assistant
Designed for Joy
Raleigh
09.2025 - Current
- Promoted sales by setting up engaging displays and organizing merchandise to enhance shopping experience.
- Greeted guests, answered questions, and connected them to organization's mission.
- Mission Sharing - Briefly explain the core values and explain how purchases make an impact.
Server
Chow Pizza
Raleigh
09.2024 - 05.2025
- Trained new servers on menu knowledge and service techniques, enhancing overall team performance.
- Interacted with customers in a friendly and professional manner, contributing to a welcoming dining experience.
- Resolved customer complaints, building positive relationships that encouraged repeat visits.
Server
Outback Steakhouse
Raleigh
09.2021 - 05.2023
- Delivered customer service by promptly addressing guest inquiries and requests, resulting in positive guest feedback.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment for guests.
- Communicated with team members to streamline workflows, supporting a more efficient operation.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
Bachelor of Arts (B.A.) - Social Work
North Carolina State University
Raleigh, NC, US10-2027
Skills
- Guest engagement
- Narcan trained
- Trauma informed care
- Task prioritization
- Team collaboration
- Relationship management
- Strong work ethic
Volunteer Experience
Retail Assistant, Designed for Joy, Raleigh, NC, 09/01/25, Present, Greet guests, answer basic questions, and help them feel connected to the organization's mission., Mission Sharing - Briefly explain the core values and explain how purchases make an impact., Promoted sales by setting up displays and organizing and arranging merchandise.
Languages
American Sign Language
Limited
Affiliations
- Designed for Joy Volunteer
- Refugee Clothing Drive Volunteer
- Weightlifting
- Chess Club
- Judo
Timeline
sever
Ted Montana Grill
11.2025 - Current
Retail Assistant
Designed for Joy
09.2025 - Current
Server
Chow Pizza
09.2024 - 05.2025
Server
Outback Steakhouse
09.2021 - 05.2023
Bachelor of Arts (B.A.) - Social Work
North Carolina State University