Elizabeth Barcenas
Riverside,CA
Summary
Experienced bilingual professional with a strong background in customer service, administrative data entry, and records management. Highly skilled communicator known for relentless effort in task execution. Selfless team player dedicated to contributing to the overall success of the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager (PSH for Older Adults)
Lighthouse Social Service Centers
2022.08 - 2024.07
- Conducted initial assessment and VISPDAT evaluation for the formulation of an Individual Housing Service Plan
- Provided case management services and assisted clients in developing appropriate housing goals and income goals; revised as necessary
- Continued professional development, through participation with in-service training and professional workshops to maintain current knowledge and broaden expertise
- Maintained participant records in a timely and appropriate manner while documenting client's progress, reviewed IHSP routinely, and determined case closure
- Transported clients and conducted home visits
- Complied with all policies and procedures, along with performing other related duties as assigned.
Merchandiser
Mattel Toy Store Outlet& Disney Character Warehouse
2022.09 - 2023.01
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Performed regular price checks on select items throughout the store location.
- Conducted regular inventory checks to maintain accurate stock levels.
- Coordinated promotional events such as special sales or clearance items.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Organized displays according to company standards and specifications.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Customer Service Surveyor
Common Spirit/Dignity Health
San Bernardino, CA
2022.04 - 2022.06
- Worked at San Bernardino Dignity Health with the Vice President, focusing on bringing patient scores higher in the Environmental Services Department.
- Conducted customer service surveys to assess customer satisfaction levels.
- Documented all interactions with customers in the system database accurately and completely.
- Collaborated with other departments to ensure that customers receive a satisfactory level of service.
- Initiate reparations and address staff members on improvement.
Care Provider
In-home Supportive Services
Riverside, CA
2011.06 - 2022.03
- Provided assistance to clients with daily living activities.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Transported clients to medical appointments or other errands as needed.
- Provided emotional comfort during difficult times for families dealing with end-of-life issues.
- Administered medications according to instructions from the client's physician.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
Patient Coordinator
HEALTHCARE Imaging Center
2007.04 - 2010.01
- Consist of answering phones, scheduling appointments, maintaining medical records, patient processing, verification of insurance and eligibility
- Input of patient information, to include doctor referrals for Xray examinations
- Proficient in taking patients' medical history and vital signs
- Experience in prepping patients for any and all medical examinations.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA1981-06
Skills
- FLUENT IN English/Spanish
- First Aid/CPR/AED American Red Cross
- Administrative Data Entry
- Records Management
- Microsoft Office
- Patient Care/Assessment
- Email and Telephone Etiquette
- Familiar of HIPPA and JCAHO records
- Excellent Written/Verbal Communication
- Medical Terminology
- Insurance Verification
- Case Management
- Documentation And Reporting
- Stock replenishment
- Pricing and Signage Updates
Educationcertifications
- High School Diploma, 06/1981, Santa Fe High School
- CPR Certification
Certification
- First Aid/CPR/AED (American Red Cross)
Timeline
Merchandiser
Mattel Toy Store Outlet& Disney Character Warehouse
2022.09 - 2023.01
Case Manager (PSH for Older Adults)
Lighthouse Social Service Centers
2022.08 - 2024.07
Customer Service Surveyor
Common Spirit/Dignity Health
2022.04 - 2022.06
Care Provider
In-home Supportive Services
2011.06 - 2022.03
Patient Coordinator
HEALTHCARE Imaging Center
2007.04 - 2010.01
High School Diploma -
Santa Fe High School
- First Aid/CPR/AED (American Red Cross)
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