Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Hernandez Perez

Lubbock,TX

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Flexible hard worker ready to learn and contribute to team success.

Overview

2
2
years of professional experience

Work History

Patient Service Representative

American Vision Partners
Lubbock
02.2024 - 08.2024
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Collected and verified insurance information.

Patient Service Specialist

Texas Tech Health Science Center
Lubbock, TX
08.2022 - 01.2023
  • Greeted patients upon arrival and verified patient information.
  • Maintained knowledge of current insurance requirements for billing purposes.
  • Verified demographics and insurance information to register patients in computer system.
  • Explained policies, procedures and services to patients.

Education

High School Diploma -

Garfield High School
Los Angeles, CA
06-2019

Skills

  • Document filing
  • Patient greeting
  • Insurance verifying
  • Medical filing
  • FLUENT IN Spanish And English
  • High-volume phone answering

Timeline

Patient Service Representative

American Vision Partners
02.2024 - 08.2024

Patient Service Specialist

Texas Tech Health Science Center
08.2022 - 01.2023

High School Diploma -

Garfield High School
Olivia Hernandez Perez