Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Olivia (LIBBY) Miller

Rio Rico,AZ

Summary

Dynamic Restaurant Manager with a proven sales record at Nickel's Diner, excelling in menu development and complaint resolution. Expert in fostering a positive atmosphere, I successfully implemented business plans that boosted food and beverage sales while ensuring exceptional customer satisfaction through effective team management and operational oversight.

Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

25
years of professional experience

Work History

Nickel's Diner

Restaurant Manager
06.2012 - Current

Job overview

  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

Higley High School
Gilbert, AZ

High School Diploma
05-2002

University Overview

Skills

  • Menu development
  • Kitchen oversight
  • Recruitment
  • Restaurant operations management
  • Supervisory skills
  • Complaint resolution
  • Personnel recruiting
  • Team management
  • Employee schedule management
  • Staff scheduling
  • Recipes and menu planning
  • Passion for customer satisfaction
  • Stable work history
  • Point of sale (POS) system operation
  • Full service restaurant background
  • Culinary arts education
  • Proven sales record
  • Restaurant promotion management
  • Honed marketing skills
  • Customer engagement
  • Menu pricing
  • Organization and prioritization
  • Catering coordination

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Restaurant Manager
Nickel's Diner
06.2012 - Current
Higley High School
High School Diploma
Olivia (LIBBY) Miller