Olivia (Liv) Biever
Lawrenceville,NJ
Summary
Proven track record in enhancing guest experiences and streamlining operations, notably at Salon Aspire. Excels in multitasking and team collaboration, demonstrated by superior customer service and efficiency. Skilled in using technology for appointment management, embodying a strong work ethic and commitment to guest satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Salon Aspire
09.2022 - 09.2023
- Greeted and engaged with guests at front desk and while managing an efficient check-in process.
- Maintained, organized, and cleaned check-in area to create professional and welcoming environment for all guests and employees.
- Scheduled, coordinated, and confirmed all appointments.
- Affectively used online services for booking appointments, as well as email and phone.
Server
Cheesecake Factory Inc
03.2024 - Current
- Demonstrated strong multitasking skills by managing several tables at the same time without compromising service quality.
- Served food and beverages quickly with focused attention to guest needs.
- Worked with POS system to place and maintain orders, manage bills with multiple different payments, and handle complimentary or discounted items.
- Collaborated with fellow employees during high energy shifts for efficient workflow and excellent experiences for everyone involved.
Counter Server
Melba INC
10.2023 - Current
- Managed numerous tasks in a fast- passed environment.
- Contributed to a positive work environment by supporting teammates during rush hours.
- Always attempted the upmost customer service while keeping an efficient work flow.
Education
Bachelor of Fine Arts - Musical Theater
Rider University
Trenton, NJ05.2027
High School Diploma -
State College Area High School
State College, PA06.2022
Skills
- Strong Work Ethic
- Fantastic customer service
- Team player
- Guest satisfaction
Timeline
Server
Cheesecake Factory Inc
03.2024 - Current
Counter Server
Melba INC
10.2023 - Current
Front Desk Receptionist
Salon Aspire
09.2022 - 09.2023
Bachelor of Fine Arts - Musical Theater
Rider University
High School Diploma -
State College Area High School
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