Olivier Guerrier
IT Support Specialist Professional
Dover,DE
Summary
Experienced Information Specialist skilled in data management, ensuring efficient information distribution. Proficient in data analysis, security support, record maintenance, and classification, with a strong background in information technology. Adept at documentation, reporting, and providing exceptional customer service. Committed to process improvement, detail-oriented, organized, and meticulous. Thrives in fast-paced environments, consistently meeting tight deadlines. Enthusiastic team player eager to contribute to company success.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Driver
Domino's Pizza
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Preloader
UPS
06.2024 - 08.2024
- Supported training initiatives for new hires, sharing expertise in preloading procedures and workplace safety protocols.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Enhanced safety standards through regular inspection of loading equipment and proper utilization of protective gear.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
Associate
Walmart
2 2021 - 3 2023
- Created content calendars for all social media channels, scheduling posts in advance
- Participated in brainstorming sessions with team members regarding new ideas and strategies for increasing engagement and reach on social media platforms
- Organized events to promote the brand both online and offline
- Identified new trends in the industry and developed strategies accordingly
- Built community and industry knowledge by preparing for future occupancy needs and offering recommendations and training
- Managed relationships with influencers, bloggers, and industry experts to create meaningful partnerships and collaborations
- Connected people to community through effective leasing administration and training of team.
Community Manager
I clean Haiti
06.2023 - 03.2024
- Trained new employees on basic customer service techniques and procedures
- Participated in team meetings, providing insights to improve operations
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Approached customers and initiated conversations to determine needs and preferences
- Collaborated with other departments to ensure successful product launches
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Inventoried stock and requisitioned new inventory
- Developed strong customer service skills through daily interactions with customers.
Education
Professional Certificate - Artificial Intelligence
Google
Online 05.2001 -
Professional Certificate - Information Technology
Google
Online 05.2001 -
Completed coursework towards Computer science -
Université de Port-au-prince
Port-au-prince, HaitiCompleted coursework towards High School Diploma - undefined
College Adventist de Petion-ville
Petion-ville, HaitiSkills
Software Installation
Desktop support
Data Recovery
System enhancement
Hardware upgrades
Printer troubleshooting
System Configuration
Active Directory Administration
Artificial Intelligence Research
Data Analytics
Machine Learning
Python Programming
Certification
Forklift operator
Languages
Creole
English
French
Awards
- Google Ai Essentiel
- Google IT support professional certificate
- Forklift certified
- Aerial/Scissor/Boom Lift Certified
Timeline
Certified Ai Essentiel
10-2024
Certified IT support Specialist Google
09-2024
Driver
Domino's Pizza
07.2024 - Current
Preloader
UPS
06.2024 - 08.2024
Forklift operator
03-2024
Community Manager
I clean Haiti
06.2023 - 03.2024
Aerial/Scissor/Boom Lift Certification
07-2020
Professional Certificate - Artificial Intelligence
Google
05.2001 -
Professional Certificate - Information Technology
Google
05.2001 -
Associate
Walmart
2 2021 - 3 2023
Completed coursework towards Computer science -
Université de Port-au-prince
Completed coursework towards High School Diploma - undefined
College Adventist de Petion-ville