OLIVIER JEAN-JOSEPH
Port. St Lucie,FL
Summary
Hospitality and operations professional with front desk, guest services, and operations management experience across hotel, logistics, and customer service settings. Brings strong scheduling, reservation support, problem-solving, and high-volume call handling skills, along with a focus on smooth daily operations, guest satisfaction, and timely service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Manager Of Operations
Soul R Bros
01.2021 - Current
- Oversaw daily operations, coordinated staff, and streamlined workflow
- Managed scheduling, logistics, and addressed customer service requests
- Supervised employees and resolved operational and customer challenges
- Monitored service quality to meet customer expectations, organization, and timely task completion
Driver /Warehouse Associate
Dolly Inc
Coral Springs, FL
04.2020 - 01.2023
- Coordinated logistics, routing, and delivery scheduling to optimize operations
- Streamlined loading process by organizing items on pallets and handling inventory
- Ensured accurate and timely order fulfillment and customer satisfaction
- Delivered customer orders and ensured positive customer interactions
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
04.2018 - 11.2021
- Managed high-volume inbound calls while ensuring professionalism and accuracy
- Delivered customer support via phone for billing, troubleshooting, and account inquiries
- Resolved customer issues promptly and secured service satisfaction
Education
High School Diploma -
Piper High School
Sunrise, FL06-2003
Some College (No Degree) -
Broward College
Coconut Creek, FLSkills
- Operational Oversight
- Reservation Management & Scheduling
- Operational efficiency
- Guest Services & Customer Relations
- Service excellence
- Conflict resolution
- Fast-paced multitasking
- Time management
- Microsoft Office
- Cash handling
LANGUAGES
English – Fluent, Haitian Creole – Fluent, French – Conversational, Mandarin – Beginner
Timeline
Manager Of Operations
Soul R Bros
01.2021 - Current
Driver /Warehouse Associate
Dolly Inc
04.2020 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
04.2018 - 11.2021
High School Diploma -
Piper High School
Some College (No Degree) -
Broward College