Ollie LeBlanc
Broussard,LA
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. With years of experience working in the customer service industry that would make a fine addition to any workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Petco Animal Supplies Stores Inc.
08.2023 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Shift Leader
Smoothie King
03.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Data Entry Volunteer (Temporary)
Gulf Coast Energy Group
08.2021 - 11.2021
- Reviewed files to check for accurate information and ordered it correctly. Scanned and filed forms, reports, correspondence and receipts for my client.
- Gained experience working with EXCEL Spreadsheets for streamlining the process.
- Adapted quickly to evolving project requirements by adjusting workflows accordingly.
- Maintained confidentiality of sensitive information while handling large volumes of records during data entry tasks.
Education
High School Diploma -
Ovey Comeaux Highschool
Lafayette, LA05-2021
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Opening and closing procedures
- Safety regulations
- Marketing
- Management Skills
Certification
- CPR, First Aid, and Bloodborne Pathogen Certified
Timeline
Solutions Specialist
Petco Animal Supplies Stores Inc.
08.2023 - Current
Shift Leader
Smoothie King
03.2022 - 04.2023
Data Entry Volunteer (Temporary)
Gulf Coast Energy Group
08.2021 - 11.2021
High School Diploma -
Ovey Comeaux Highschool
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