Hailey Picha
Rome,GA
Summary
Driven and results-oriented professional with a proven track record at CSL Plasma and DYMA Brands, excelling in time management and plasma processing. Demonstrated ability to enhance customer satisfaction and workplace morale, while mentoring staff and ensuring quality product output. Skilled in team leadership and attention to detail, consistently achieving company goals and improving operational efficiency.
Overview
3
3
years of professional experience
Overview
3
3
years of professional experience
Work History
Reception Technician
CSL Plasma
10.2023 - Current
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted morale among staff members by planning engaging workplace events like potlucks or team-building activities.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Collaborated with various departments, providing administrative support as needed for smooth operations across the organization.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Machine Operator
DYMA Brands
10.2022 - 08.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Quickly shut down equipment in emergency situations following protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
Education
High School Diploma -
North Hope High
Cedartown12.2022
Skills
- Time Management
- Team Leadership
- Attention to Detail
- Multitasking
- Medical Screening
- Plasma processing
- Customer Service
Timeline
Reception Technician
CSL Plasma
10.2023 - Current
Machine Operator
DYMA Brands
10.2022 - 08.2023
High School Diploma -
North Hope High
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