Olotomu Tuivailala
Redwood City,CA
Summary
Dynamic and dedicated server with exceptional customer service skills honed at Revel. Proven ability to enhance guest experiences through effective multitasking and team collaboration. Adept at cash handling and maintaining cleanliness standards, consistently resolving customer concerns to uphold a positive reputation. Passionate about fostering warm relationships with patrons.
Overview
2
2
years of professional experience
Work History
Server
Revel
Folsom, CA
08.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sandwich Artist
Sandwich Spot
Rancho Cordova, CA
06.2021 - 06.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Education
General Studies
Valley High School
Sacramento, CA06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
- Guest relations management
Languages
English
Full Professional
Timeline
Server
Revel
08.2022 - 02.2023
Sandwich Artist
Sandwich Spot
06.2021 - 06.2022
General Studies
Valley High School