OLUFEMI ADEYEYE
Calumet City,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative.
AJI'S AUTO & SERVICE
04.2022 - 01.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Accounting
AL-HIKMAH
NIGERIA10.2013
Skills
- Data Entry
- Information Security
- Report Generation
- Paperwork Processing
- Account Updating
- Call Management
- Problem-Solving Abilities
- Microsoft Office Suite
- Account Management
- Active Listening
- Computer Proficiency
- Call Center Operations
- Microsoft Excel
- Team Management
- Customer Service
- Multitasking
- Computer Skills
- Microsoft Word
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative.
AJI'S AUTO & SERVICE
04.2022 - 01.2024
Bachelor of Science - Accounting
AL-HIKMAH
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