Summary
Overview
Work History
Education
Skills
Timeline
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Olusegun Bolofinde

Hempstead,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Data Entry Specialist (Remote)

QUADOT CAPITAL
05.2021 - Current
  • Ensure all billing data matches i.e account number, meter number, company name, company address.
  • Complete 35 bills per hour.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Compiled data from source documents prior to data entry.

Billing Intern (Remote)

Bespoke Solutions
06.2019 - 03.2021
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Executed account updates and noted account information in company data systems.
  • Created highly organized filing system for account documents resulting in increased efficiency.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.

Customer Service Representative (Remote)

TechMap Integrated
06.2017 - 01.2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Provided assistance to plan participants by explaining Medicaid benefits information to ensure educated selections.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Answered 35 daily phone calls to resolve Health Insurance related customer issues.

Education

Master of Science - Computer And Information Sciences

Prairie View A & M University
Prairie View, TX
05.2025

Skills

  • Database updates
  • General ledger entries
  • Account updating
  • Manual processing
  • Bill payment
  • Vendor account monitoring
  • Call Center Operations
  • Customer relations
  • Promotional support
  • Collecting information
  • Error identification
  • Proficient with Microsoft Office
  • Financial Report Creation
  • Data Entry
  • Security Procedures

Timeline

Data Entry Specialist (Remote)

QUADOT CAPITAL
05.2021 - Current

Billing Intern (Remote)

Bespoke Solutions
06.2019 - 03.2021

Customer Service Representative (Remote)

TechMap Integrated
06.2017 - 01.2021

Master of Science - Computer And Information Sciences

Prairie View A & M University

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Olusegun Bolofinde