Summar Williamson
Summary
Motivated professional offering Bachelor of Science in Business Administration. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time. Skilled in billing, data entry and customer service in minimal supervised settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
19
19
years of professional experience
Work History
Administrator/Data Entry Specialist (Remote)
Journey Masters Logistics, LLC
Fairburn, GA
08.2014 - 05.2023
- Ensure all billing data matches i.e account number, meter number, company name, company address.
- Complete 35 bills per hour.
- Completed accurate and efficient data entry and database updates to support business operations.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Compiled data from source documents prior to data entry.
Billing & Customer Service Specialist (Remote)
Transcendent Financial Group
Atlanta, GA
01.2021 - 01.2023
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Executed account updates and noted account information in company data systems.
- Created highly organized filing system for account documents resulting in increased efficiency.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Specialist, Accounts Receivable (Remote)
HD Drayage And Container Services, LLC
Metter, GA
01.2020 - 01.2021
- Researched, audited, and corrected disputed invoices submitted by internal and external customers
- Identified root causes of disputes, reported process discrepancies and advised on needed improvements
- Research ed invoices for billing accuracy; ensuring compliance with Sarbanes-Oxley Act (SOX) audit requirements
- Prepared and submit coding requests and performed imaging
- Responded to customer phone and email inquiries in a timely manner & maintained departmental productivity goals
Customer Service Specialist (Hybrid Remote)
Williams Scotsman
Pembroke Pines, FL
03.2004 - 01.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service improvement initiatives to decrease customer wait times.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
Bachelor of Science - Business Administration And Management
Florida Atlantic University
Boca Raton, FL05.2009
Master of Science - Finance
Baker College
Flint, MI08.2015
Skills
- Database updates
- General ledger entries
- Standard Operating Procedures Understanding
- Data Recording Accuracy
- Order Entry
- Advanced Excel Spreadsheet Functions
- Bill payment
- Vendor account monitoring
- Call Center Operations
- Customer relations
- Certified in 10-key
- Error identification
- Proficient with Microsoft Office
Timeline
Billing & Customer Service Specialist (Remote)
Transcendent Financial Group
01.2021 - 01.2023
Specialist, Accounts Receivable (Remote)
HD Drayage And Container Services, LLC
01.2020 - 01.2021
Administrator/Data Entry Specialist (Remote)
Journey Masters Logistics, LLC
08.2014 - 05.2023
Customer Service Specialist (Hybrid Remote)
Williams Scotsman
03.2004 - 01.2019
Bachelor of Science - Business Administration And Management
Florida Atlantic University
Master of Science - Finance
Baker College
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