TOPE JACOBS
Linkedin.com/in/topejacobs
Summary
Detail-oriented Business Analyst with expertise in project management and process improvement, with 5 years of experience. Skilled in analyzing complex data sets and identifying areas for improvement, resulting in a 25% increase in patient satisfaction scores. Proficient in Agile methodologies and experienced in leading cross-functional teams to deliver successful projects on time and within budget.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
The Methodist Hospital
Houston, TX
03.2018 - Current
- Develop and implement data quality control process, resulting in a 25% reduction in data errors and improve accuracy of business reports
- Collaborate with stakeholders to define project scope and objectives, resulting in a 10% increase in project success rate and improve alignment with organizational goals
- Perform data analysis and create data models to support business requirements, resulting in a 15% increase in efficiency of data-driven decision making
- Collaborate with cross-functional teams to identify and implement process improvements, resulting in a 20% reduction in project delivery time
Process Improvement Analyst
Optima Tech
Edgeware, UK
03/04/14 - 01/10/18
- Analyzed customer needs and developed business requirements documents, resulting in a 10% increase in customer satisfaction and improved alignment with customer expectations
- Developed process models and workflow diagrams to support business requirements, resulting in a 20% increase in process efficiency and improved overall productivity
- Identified areas with sub-optimal performance and collaborated with senior leadership to develop and implement solutions
- Developed and maintained project plans and timelines, resulting in a 15% increase in project completion rate and improved project management
Education
Bachelor of Science -
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- User acceptance testing
- Business process analysis
- Workflow diagram
- SQL/XML
- JIRA
- Data Mapping
- Requirements Gathering
- Agile methodologies
- SQL and database management
- Change management
- Data Analysis
- Data Modelling
Certification
- Licensed SAFe Scrum Master
References
References available upon request.
Timeline
Business Analyst
The Methodist Hospital
03.2018 - Current
Process Improvement Analyst
Optima Tech
03/04/14 - 01/10/18
Bachelor of Science -
Medgar Evers College of The City University of New York
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