Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Oluwakemi Balogun

Houston,TX

Summary

Dynamic retail professional with proven expertise in cash handling and customer service at Knight Safe LLC. Recognized for enhancing store appearance and implementing effective merchandise displays, leading to increased sales. Strong team builder with a focus on developing staff skills and fostering positive customer relationships to elevate the shopping experience.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Knight Safe LLC
03.2024 - 01.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Sales Associate

Ejamons Ventures, LLC
04.2020 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Arts - Philosophy

Olabisi Onabanjo University
Ogun State Nigeria
09-2009

Skills

  • Cash handling
  • Merchandise display
  • Inventory management
  • Customer service
  • Team building
  • Visual merchandising
  • Customer service and engagement
  • Customer experience
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Stock management

Accomplishments

  • Resolved product issue through consumer testing.
  • Beating sales targets
  • Giving a great presentation at work
  • Training for and completing a marathon
  • Organizing a successful charity event
  • Mentoring a coworker or fellow student
  • I am passionate about customer service and aim to exceed the expectations of costumers.
  • i am ambitious and thrive on quantifiable target and result

Certification

No certification for now

Languages

English
Full Professional

Timeline

Assistant Store Manager

Knight Safe LLC
03.2024 - 01.2025

Sales Associate

Ejamons Ventures, LLC
04.2020 - 01.2024

Bachelor of Arts - Philosophy

Olabisi Onabanjo University
Oluwakemi Balogun