Oluwaseun Awotimehin

Work History

NYC Asylum Application Help Center

New York, New York

10.2023 - Current

Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Responded to client inquiries, providing accurate legal advice and offering assistance.
Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.

Intuit

New York, New York

06.2022 - 06.2023

Ensured compliance with industry regulations through continuous monitoring and updating of internal policies.
Participated in cross-departmental initiatives aimed at enhancing overall information security posture throughout the organization.
Reduced potential vulnerabilities through regular security audits and software updates.
Identified opportunities for cost savings within risk management processes, reallocating resources more efficiently across projects.
Established strong working relationships with external partners, promoting collaboration and information sharing to tackle common IT risk challenges.

Bagel Pub

New York, New York

08.2020 - 06.2022

Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Educated and trained staff to equip with knowledge about products, customer service and store policies.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Conducted inventory analysis to determine optimal stock levels.

Teleperformance

New York, New York

09.2017 - 04.2020

Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Engaged in user support interactions via telephone, chat and email platforms.
Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Assisted in training new team members on service desk procedures, tools, and best practices.
Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.