Oluwatofunmi Ero-Phillips
Houston,USA
Summary
Organized and results-driven Administrative and Customer Support professional with extensive experience in both in-person and remote work environments. Proven expertise in managing administrative operations, coordinating teams, and delivering exceptional customer service across various digital platforms. Strong capabilities in onboarding and training staff, maintaining accurate records, and leveraging CRM and productivity tools to optimize workflow efficiency. Recognized for attention to detail, adaptability, and the ability to independently manage multiple priorities in fast-paced settings while maintaining a commitment to excellence in customer relations.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
TXAV Productions LLC
Houston, TX
02.2026 - Current
- Directed daily office operations to optimize workflow and uphold professional standards.
- Supervised inventory management and procurement processes for supplies and equipment.
- Managed vendor services for office maintenance and IT support, ensuring operational efficiency.
- Resolved operational challenges while collaborating with leadership on complex issues.
- Supported project managers with event planning logistics, crew scheduling, and job documentation.
- Executed timely dissemination of updates and operational announcements to enhance organizational communication.
- Monitored and categorized operational expenses to maintain accurate financial records.
- Analyzed operational data and prepared detailed weekly reports alongside monthly expense summaries for executive review.
Lead Administrative Assistant
Wazobia African Market
Houston, USA
01.2025 - 01.2026
- Oversee administrative operations including scheduling, correspondence, and inventory management.
- Train new staff to ensure smooth onboarding and consistent operational standards.
- Assist with customer inquiries via phone, email, and live chat, maintaining high satisfaction levels.
- Track product prices to ensure sales reflect current market value and optimize profit margins.
- Coordinate with suppliers and management to streamline operations and implement workflow improvements.
Cashier
Wazobia African Market
Houston, USA
03.2024 - 12.2024
- Processed transactions accurately and efficiently while delivering exceptional customer service.
- Managed inventory and restocking of high-demand items.
- Assisted customers with inquiries and problem resolution to ensure a positive shopping experience.
Customer Support Associate
NexaTech Solutions
Lagos, Nigeria
11.2023 - 01.2024
- Provided phone, email, and live chat support for clients using NexaTech’s digital marketing tools.
- Onboarded clients, assisted with troubleshooting digital campaigns, and maintained accurate records.
- Escalated technical issues to the internal team and ensured timely resolution for clients.
- Supported remote collaboration by coordinating project updates and client communications.
- Startup, ceased operations Feb 2024
Administrative Assistant (Remote-capable tasks)
Bridger Africa
Lagos, Nigeria
12.2022 - 09.2023
- Managed HR and operational support tasks including scheduling, document preparation, and internal communications.
- Assisted in onboarding new employees and maintaining digital and physical records.
- Coordinated email and chat communications to improve response times by 20%.
- Supported remote team members with administrative documentation and reporting.
Education
High School Diploma -
Omolaja Sodipo Memorial Anglican School
Abeokuta, Ogun State, Nigeria07-2016
Skills
- Remote Administrative Operations
- Customer Support
- Staff Training
- Onboarding
- Inventory Management
- Pricing Management
- CRM Systems
- Ticketing Systems
- Microsoft Office Suite
- Data Entry
- Record Management
- Digital Communication
- Collaboration Tools
- Task Prioritization
- Time Management
- Problem Solving
- Conflict Resolution
Additional Information
Zoom, Slack, Teams, Google Workspace, 60+ WPM, Excellent written and verbal communication skills, Strong problem-solving, Organizational, Multitasking abilities
Timeline
Administrative Assistant
TXAV Productions LLC
02.2026 - Current
Lead Administrative Assistant
Wazobia African Market
01.2025 - 01.2026
Cashier
Wazobia African Market
03.2024 - 12.2024
Customer Support Associate
NexaTech Solutions
11.2023 - 01.2024
Administrative Assistant (Remote-capable tasks)
Bridger Africa
12.2022 - 09.2023
High School Diploma -
Omolaja Sodipo Memorial Anglican School