Charles E. Payne
Chicago
Summary
Field Service/Data Center Technician with 15 years of experience in managing data center operations and ensuring system reliability. Demonstrated skills in troubleshooting network connectivity and maintaining critical hardware, while implementing security protocols to safeguard data integrity and enhance performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Data Center Technician
Intercontinental Exchange
Chicago
09.2020 - 07.2026
- Installed, configured, and maintained data center hardware, including servers, storage devices, and network equipment to ensure optimal performance and reliability.
- Troubleshot and resolved issues related to power, cooling, and network connectivity, minimizing downtime and ensuring continuous operation of critical services.
- Implemented security protocols and backup solutions for critical data, strengthening data integrity and disaster recovery preparedness.
- Conducted hardware and software audits to identify potential issues and ensure compliance with company standards and best practices.
Data Center Technician
Verigent Inc.
Mooresville
08.2018 - 09.2020
- Managed inventory and oversaw physical installation of hardware in data center, ensuring proper setup and seamless integration with existing infrastructure.
- Conducted routine maintenance and performance optimization for servers and networking devices, resulting in improved system reliability and performance metrics.
- Collaborated with software teams to identify and rectify application performance issues, enabling seamless user experiences and operational efficiency.
- Developed and maintained documentation for system configurations and processes, creating resources that enhanced training and ensured operational continuity.
System Support Technician
MBI I.T. Services
Ontario
07.2016 - 05.2018
- Provided technical support on hardware and software issues in high-availability environment, managing user requests and resolving incidents to maintain system uptime.
- Performed system backups and recovery processes to ensure data integrity, implementing regular testing of recovery protocols for optimal performance.
- Assisted in installation of structured cabling and network topology design, enabling successful implementation of new networks and enhancements to existing systems.
- Trained junior technicians on troubleshooting techniques and company procedures, enhancing team collaboration and service delivery.
Data Center Technician
Sedona Technologies/IBM
Moline
11.2012 - 06.2016
- Monitored and maintained data center operations to ensure system availability and performance, utilizing monitoring tools to track system health and performance metrics.
- Implemented best practices for data center operations, resulting in improved efficiency and reduced operational costs.
- Executed change and incident management protocols to minimize service disruptions and enhance operational resilience.
- Collaborated on projects for system upgrades and network improvements, effectively managing multiple priorities and timelines.
Field Service Engineer
Insight Global LLC
Rosemont
03.2014 - 01.2016
- Delivered on-site technical support for clients, resolving hardware and software issues to enhance service level agreement compliance and customer satisfaction.
- Maintained documentation of service requests and resolutions, creating a knowledge base that streamlined response times and elevated service quality.
- Provided training to staff on new technologies and systems, enabling effective utilization of resources and increasing productivity.
Field Service Technician
UC Interlink Inc.
Chicago
01.2010 - 08.2012
- Conducted installations and troubleshooting of communication systems for clients, ensuring on-time service delivery and customer satisfaction.
- Developed detailed reports on service activity and nurtured client relationships, enhancing trust and fostering long-term partnerships.
- Coordinated with project teams to drive timely completion of IT projects, addressing challenges and ensuring task alignment.
System Engineer
Sprint/Nextel
Chicago
12.2002 - 03.2009
- Designed and implemented network solutions to enhance system performance, focusing on scalability and reliability.
- Collaborated in troubleshooting network issues and optimizing service delivery, achieving significant reductions in incident response times.
- Ensured compliance with industry standards and internal policies, upholding quality and operational integrity.
Education
Associates of Applied Sciences - Electronic Engineering
DeVry University
Chicago, ILSkills
- Data center operations
- Infrastructure monitoring
- Network troubleshooting
- Cisco Routers/Switches
- LAN/WAN Technologies
- VoIP Traffic Engineering
- Wireless Technologies
- Server installation
- Hardware diagnostics
- MS Windows
- Basic UNIX Scripts
- Asset management
- Technical support
- Power distribution
- Team collaboration
Certification
Tellabs Digital Cross Connect System 5500
Timeline
Data Center Technician
Intercontinental Exchange
09.2020 - 07.2026
Data Center Technician
Verigent Inc.
08.2018 - 09.2020
System Support Technician
MBI I.T. Services
07.2016 - 05.2018
Field Service Engineer
Insight Global LLC
03.2014 - 01.2016
Data Center Technician
Sedona Technologies/IBM
11.2012 - 06.2016
Field Service Technician
UC Interlink Inc.
01.2010 - 08.2012
System Engineer
Sprint/Nextel
12.2002 - 03.2009
Associates of Applied Sciences - Electronic Engineering
DeVry University