Olvin Osorio
Houston,TX
Summary
Proven track record in customer service and safe driving. Demonstrated ability to improve customer satisfaction and maintain a clean driving record, showcasing my commitment to excellence and safety on the road.
Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Driver
Uber Tecnologies
03.2020 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Vending Route Driver
Canteen Vending
10.2017 - 11.2019
- Managed cash collections from machines, accurately counting funds and depositing them according to company procedures.
- Improved customer satisfaction by ensuring timely and accurate delivery of vending products.
- Contributed to team success by assisting fellow route drivers during peak times or absences.
- Safely operated company vehicles while adhering to all traffic laws and regulations, ensuring timely deliveries without accidents or incidents.
Customer Service Agent
PV Rentals
09.2015 - 10.2017
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
No Degree - Associate
Houston Community College
Houston, TX05-2012
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctuality
Languages
Spanish
Native or Bilingual
Timeline
Driver
Uber Tecnologies
03.2020 - Current
Vending Route Driver
Canteen Vending
10.2017 - 11.2019
Customer Service Agent
PV Rentals
09.2015 - 10.2017
No Degree - Associate
Houston Community College
Similar Profiles
Joslaire LucienJoslaire Lucien
Uber/Lyft Driver at Uber Tecnologies Inc.Uber/Lyft Driver at Uber Tecnologies Inc.
Orneidys AyalaOrneidys Ayala
Service Desk Support I at MILESTONE TECNOLOGIES By UBERService Desk Support I at MILESTONE TECNOLOGIES By UBER
Ulises I QuintanaUlises I Quintana
Engineering Technician at MICROCHIP TECNOLOGIESEngineering Technician at MICROCHIP TECNOLOGIES