OLYMPIA BLACK
Tampa
Summary
Detail-oriented professional with a strong focus on customer satisfaction and operational excellence. Successfully manage 15-25 client requests weekly, ensuring accurate record updates and prompt issue resolution. Proficient in maintaining confidentiality while delivering high-quality administrative support and data entry.
Overview
6
6
years of professional experience
Work History
Owner / Operator
Donnie's Handyman Services
01.2022 - Current
- Managed 15-25 client requests weekly to ensure timely support and service delivery
- Updated 100+ client records to maintain accurate information for efficient client interactions
- Addressed client issues promptly to enhance satisfaction within 24 hours
- Addressed client issues promptly within 24 hours to improve overall satisfaction
Non-Emergency Medical Transport Driver
KSontheGo
01.2023 - 01.2025
- Provided customer service to clients in a timely manner to 20+ clients, enhancing satisfaction and trust in services
- Maintained accurate client records to support efficient transport operations
- Verified daily enrollment eligibility to ensure compliance and service readiness
Administrative / Data Entry Support
Sandra
01.2021 - 01.2023
- Reviewed and corrected data discrepancies to maintain data integrity
- Entered over 200 records weekly to ensure accurate data entry
- Organized documentation systems for quick and easy access to information
Education
GED -
Department of Education
Tampa, FL11-1996
Skills
- Client Management
- Client relationship management
- Compliance Verification
- Records management
- Documentation
- Customer Service
- Microsoft Office
- Problem Solving
- Organizational skills
- Attention to detail
- Adaptability
- Confidentiality
Timeline
Non-Emergency Medical Transport Driver
KSontheGo
01.2023 - 01.2025
Owner / Operator
Donnie's Handyman Services
01.2022 - Current
Administrative / Data Entry Support
Sandra
01.2021 - 01.2023
GED -
Department of Education