Olyvia Barnett
Arnold,MO
Summary
Friendly and reliable associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience in processing transactions. Dedicated to resolving issues, assisting customers, answering questions, and ringing up sales. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier
Cato Fashions
11.2021 - 02.2022
- Endorsed store promotions and incentive programs to increase overall sales revenue.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Manager
Cato Fashions
03.2020 - 05.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Applied effective time management techniques to meet tight deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed sales and gross profit reports to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reconciled cash drawer, ensuring accurate accounting at the start and end of each shift accounting for errors, and resolving discrepancies.
- Mentored junior staff members on cashier duties and best practices, improving overall staff performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Worked flexible hours across weekends, extra shifts, and holidays to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods.
Cashier
Hobby Lobby
11.2018 - 03.2020
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines and streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Social Work
Southeast Missouri State University
Cape Girardeau, MO05.2024
Associate of Arts - Social Work
Jefferson College
Hillsboro, MO05.2021
Skills
- Purchase assistance
- Cash Register Operations
- Refund handling
- Customer Transactions
- Order Verification
- Closing financial report and bank deposit
- Adaptable and Flexible
- Return and Exchange Processing
- Retail Operations
- Reliable and punctual
- Team Collaboration
- Creative Thinking
- Customer Service
- Employee Training
- Organizational abilities
Timeline
Cashier
Cato Fashions
11.2021 - 02.2022
Assistant Manager
Cato Fashions
03.2020 - 05.2021
Cashier
Hobby Lobby
11.2018 - 03.2020
Bachelor of Science - Social Work
Southeast Missouri State University
Associate of Arts - Social Work
Jefferson College
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