Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olyvia Castro

Delray Beach,FL

Summary

Over the years I have developed a strong sense of customer service, and offering a friendly and professional demeanor, with willingness to learn and grow in a hospitality environment. I have learned communication skills and and gained the ability to provide a welcoming and friendly environment in a hospitality environment. I am aiming to build positive relationships with my coworkers and customers as to contribute to customer satisfaction and allow for a positive experience allowing for return. I have a genuine interest in helping others and making the experience pleasant in doing so.

Overview

1
1
year of professional experience

Work History

Barista

Tim Hortons
01.2024 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Cook / Register

Tortuga Sandwich Shop
Sanborn, NY
07.2024 - 12.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Allowed for efficient and easy check out

Waitress

Ninos Italian Resturant
01.2025 - 06.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Starpoint High School
Lockport, NY
06.2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Time management

Languages

English
Native or Bilingual

Timeline

Waitress

Ninos Italian Resturant
01.2025 - 06.2025

Cook / Register

Tortuga Sandwich Shop
07.2024 - 12.2024

Barista

Tim Hortons
01.2024 - 05.2024

High School Diploma -

Starpoint High School