OLYVIA LOZANO
Los Angeles,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
John Kelly Chocolate’s
06.2023 - Current
- Opening and closing of the store in accordance with operating hours.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager
Barista, Tipsy Bean Cafe
03.2021 - 04.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Social Media Manager
Eerie Horror Festival
04.2022 - 10.2022
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Monitored online presence of company’s brand to engage with users and strengthen customer relationships
- Analyzed and reported social media and online marketing campaign results.
Education
Certification - Acting For Film
New York Film Academy
New York, NY05.2020
Skills
- Cash Register Operations
- Social Media Management
- Time Management
- Customer Relationship Management
- Safe Food Handling Practices
Certification
- Food Handling, ServSafe - 6/28/2026
Timeline
Retail Associate
John Kelly Chocolate’s
06.2023 - Current
Social Media Manager
Eerie Horror Festival
04.2022 - 10.2022
Assistant Manager
Barista, Tipsy Bean Cafe
03.2021 - 04.2023
Certification - Acting For Film
New York Film Academy
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