Omar Abubakar
Boston,MA
Summary
Results-driven professional with expertise in relationship management across government, retail, and luxury automotive sectors. Builds client trust, coordinates teams for effective service delivery, and resolves complex issues. Experienced in risk assessment, operational oversight, and process improvement to enhance customer satisfaction and loyalty. Degree in criminal justice with interest in roles integrating client relations and compliance.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
Boston, MA
12.2024 - Current
- Identified and addressed potential issues proactively, applying risk-based protocols to safeguard people and property while ensuring positive client experiences.
- Established trust and fostered relationships with colleagues and external partners, enhancing collaboration on intelligence and law enforcement initiatives.
- Documented interactions clearly to ensure accurate records and compliance, promoting transparency for all stakeholders.
Service Consultant
Mercedes-Benz of Burlington
Burlington, MA
09.2023 - 11.2024
- Acted as the main point of contact for clients, coordinating with service technicians to provide timely, seamless service experiences.
- Managed invoicing, work orders, and follow-ups with attention to detail, directly contributing to client satisfaction and streamlined operations.
- Maintained compliance with Mercedes-Benz standards, ensuring quality and audit readiness while fostering a positive customer experience.
Store Manager
CVS Pharmacy
Stoneham, MA
06.2019 - 09.2023
- Oversaw P&L and drove revenue growth by leveraging sales insights, optimizing inventory, and executing targeted promotions—all while maintaining a customer-first approach.
- Cultivated client relationships, increasing community engagement and driving repeat business through attentive, empathetic service.
- Designed and delivered customer service training programs, enhancing patient satisfaction and fostering long-term client trust and community relationships.
Education
B.S. - Criminal Justice, Cybersecurity
University of Massachusetts
Boston, MA05-2025
Skills
- Security Protocols
- Customer service
- Effective communication
- Team collaboration
- Problem Solving
- Relationship Management
Timeline
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
Service Consultant
Mercedes-Benz of Burlington
09.2023 - 11.2024
Store Manager
CVS Pharmacy
06.2019 - 09.2023
B.S. - Criminal Justice, Cybersecurity
University of Massachusetts