Omar Amaya
Phoenix,AZ
Summary
Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workflow Assistant Manager
Discount Tire Company
07.2024 - Current
- Supervised & responsible for day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Teach, coached, & mentored new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Tire Technician
Discount Tire Company
04.2019 - Current
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
Education
Associate of Occupational Studies - Automotive Technology II
Universal Technical Institute
Avondale, AZ08.2019
Automotive Engineering -
Arizona State University
Mesa, AZ05.2018
High School -
Maryvale High School
Phoenix, AZ05.2017
Skills
- Bilingual
- Fast learner
- Servant leader
- Organizational skills
- Computer literate
- Communication skills
- Customer service
- Attention to detail
- Strong work ethic
Accomplishments
- Achieved million dollar month to sales through team leadership on workflow services.
- Established a flow of tasks within each store to operate towards company policies & standards.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Certification
- CAIS ALLDATA
- HVAC Section 609
Awards
National Honor's Society Student
Languages
Spanish
Native or Bilingual
Timeline
Workflow Assistant Manager
Discount Tire Company
07.2024 - Current
Tire Technician
Discount Tire Company
04.2019 - Current
High School -
Maryvale High School
Associate of Occupational Studies - Automotive Technology II
Universal Technical Institute
Automotive Engineering -
Arizona State University
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