Carsyn Koster
Sioux Falls,SD
Summary
Results-driven workflow assistant manager with a focus on quality assurance and team leadership. Demonstrated success in managing daily operations and resolving customer inquiries, contributing to improved service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Workflow Assistant Manager
Discount Tire
Sioux Falls, South Dakota
10.2021 - Current
- Supervised daily operations, scheduling shifts and assigning duties to optimize workflow.
- Coordinated cross-departmental efforts to facilitate seamless operational processes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints promptly to enhance customer satisfaction.
- Maintained up-to-date knowledge of company products and services.
Food Runner/Busser
Great Shots
Sioux Falls, South Dakota
07.2021 - 10.2021
- Delivered food and beverages promptly to customers throughout the venue.
- Communicated effectively with kitchen staff to ensure timely order fulfillment.
- Managed food presentation to enhance customer satisfaction and experience.
- Assisted servers in maintaining cleanliness and organization of dining areas.
Cart Pusher /Customer Service Cashier
Maenads
Sioux Falls, South Dakota
05.2020 - 06.2021
- Pushed carts to designated areas while maintaining store organization.
- Assisted customers with cart retrieval and loading items into vehicles.
- Monitored cart inventory levels to ensure availability for customer use.
- Collaborated with team members to optimize workflow in busy periods.
Drive-Thru Cashier
Burger King
Sioux Falls, South Dakota
04.2018 - 05.2020
- Operated cash register and processed customer transactions efficiently.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the drive-thru area.
- Collaborated with team members to ensure smooth service flow.
- Prepared and packaged food orders for drive-thru customers accurately.
Education
Associates Degree - Automotive Technology
Southeast Technical College
Sioux Falls, SD03-2024
High School Diploma -
Brandon Valley High School
Brandon, SD05-2022
Skills
- Customer service
- Team supervision
- Quality assurance
- Inventory management
- Workflow optimization
- Leadership capabilities
- Attention to detail
- Task delegation
- Cost control
- Customer service and satisfaction
- Staff training and development
- Team leadership
Timeline
Workflow Assistant Manager
Discount Tire
10.2021 - Current
Food Runner/Busser
Great Shots
07.2021 - 10.2021
Cart Pusher /Customer Service Cashier
Maenads
05.2020 - 06.2021
Drive-Thru Cashier
Burger King
04.2018 - 05.2020
Associates Degree - Automotive Technology
Southeast Technical College
High School Diploma -
Brandon Valley High School