Thomas Gallagher
FORTMILL,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Largely focused on the outcome from the customers perspective ensuring they leave safely and happy.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Workflow assistant manager
Discount Tire
Indian Land, NC
11.2020 - Current
- Supervised Discount Tire store operations and daily team workflows.
- Oversaw flow of back room managing 5 service bays and up to 7 technicians across those 5 bays
- Trained technicians on safety and customer service standards to enhance service quality.
- Mediated team conflicts to foster a collaborative work environment.
- Monitored safety regulations and company policies to ensure adherence.
Team Leader
Chick Fill A
Rock Hill, South Carolina
06.2019 - 05.2020
- Supervised shift coverage, task flow, and team communication during busy meal periods.
- Trained team members on Chick-fil-A service standards and food safety procedures.
- Led front counter and drive-thru service in fast-paced restaurant environment.
Education
Bachelor - Automotive Technology
York Technical College
Rock Hill, SC 08.2020 - 05.2022
Skills
- Service bay oversight
- Store operations
- Safety compliance
- Inventory control
- Staff training
- Performance monitoring
- Customer service
- Team leadership
Timeline
Workflow assistant manager
Discount Tire
11.2020 - Current
Bachelor - Automotive Technology
York Technical College
08.2020 - 05.2022
Team Leader
Chick Fill A
06.2019 - 05.2020