Omar Bakar
Columbia,MD
Summary
Meticulous Dispatch Supervisor with 8 years of background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor/Dispatch
Presidential Road Service
06.2020 - Current
- Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
- Evaluated and adjusted multiple routes based on daily needs, available workers, traffic hazards, and weather conditions
- Analyzed project and vendor data and compiled information into presentations for internal purposes
- Answering/Receiving upwards of 100 phone calls a day from insurance providers and policy holders
Roadside Assistant
Presidential Road Service
11.2016 - Current
- Driving and locating customers based on provided info or helping customers find their location
- Providing Jump Starts to appropriate terminals
- Installing appropriate battery for vehicle
- Vehicle Lock-Out service letting customers inside their vehicle when keys are not present.
- Changing flat tires and installing spare tire with appropriate tools
- Organizing multiple jobs to completion efficiently
- Troubleshooting Vehicles to find issue to provide appropriate service or suggestion
CSR - Customer Service Representative
Sears Auto Center
10.2010 - 06.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
License in Barbering -
Academy of Barber/Stylists
Wheaton, MD03.2014
High school diploma -
Ellicott City, MD06.2009
Skills
- Account Management (10 years)
- Computer Operation (10 years)
- Live Chat (10 years)
- Order Entry (10 years)
- Customer Service (10 years)
- Dispatching (5 years)
- Route driving (10 years)
- Phone etiquette (10 years)
- Multi-line phone systems (10 years)
- Cash handling (10 years)
- Tire service (10 years)
- Locksmithing (5 years)
- Field service (5 years)
- Oil Change
- Service Technician Experience
- Mechanical Knowledge
- Troubleshooting
- Technical Support
- Automotive Repair
- Inventory Control
Certification
Barber's License
Languages
Bengali - Intermediate
English - Expert
Timeline
Supervisor/Dispatch
Presidential Road Service
06.2020 - Current
Roadside Assistant
Presidential Road Service
11.2016 - Current
CSR - Customer Service Representative
Sears Auto Center
10.2010 - 06.2013
License in Barbering -
Academy of Barber/Stylists
High school diploma -
Similar Profiles
Jason Serric ZosaJason Serric Zosa
Multimedia Specialist at Presidential Broadcast ServiceMultimedia Specialist at Presidential Broadcast Service
Zefora BosonganZefora Bosongan
News Reporter 2 at Presidential Broadcast ServiceNews Reporter 2 at Presidential Broadcast Service
RJ HawkRJ Hawk
Battery Technician at Northwest Road ServiceBattery Technician at Northwest Road Service
Richard Samuels IIIRichard Samuels III
Accounts Payable Specialist at Parry LabsAccounts Payable Specialist at Parry Labs
Kena NewtonKena Newton
Community Account Representative at ComcastCommunity Account Representative at Comcast