Omar Bouayad
Tamarac
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Flanigans Enterprises Inc
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations, enhancing guest experience and satisfaction.
- Managed dining area cleanliness, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved customer complaints promptly, contributing to overall positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Applebee's Grill + Bar
08.2024 - 10.2024
- Processed payments efficiently, maintaining cash register accuracy throughout shifts.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Trained new team members on service protocols and restaurant policies effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server Trainer
Brimstone Restaurant Group
02.2019 - 12.2021
- Trained new servers on menu knowledge and service standards.
- Developed training materials to enhance efficiency and consistency in service delivery.
- Conducted performance evaluations to identify areas for improvement among staff.
- Collaborated with management to implement best practices in customer service.
- Provided feedback and support to team members during busy service periods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
High School Diploma -
Miramar High School
Miramar, FL07-2011
Skills
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
- Memory retention
- Sales expertise
- Task prioritization
Languages
Arabic
Limited Working
Timeline
Server
Flanigans Enterprises Inc
12.2024 - Current
Server
Applebee's Grill + Bar
08.2024 - 10.2024
Server Trainer
Brimstone Restaurant Group
02.2019 - 12.2021
High School Diploma -
Miramar High School