Omar Brodbeck
San Diego,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
10
10
years of professional experience
Work History
Owner
Bboyzsd
02.2024 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Barona Club Host
Barona Casino & Resort
02.2023 - Current
- Developing and maintaining a valuable relationship with players
- Managing player accounts
- Providing exceptional guest service
- Sales
- Resolving player opportunities, conflicts, complaints on behalf of the company
- Providing players with Hospitality arrangements
- Seeking New Players and introducing the Barona benefits
- Utilize Telemarketing, referrals, emails, and events to grow
Driver
Lyft
10.2017 - 12.2022
- Safely transported passengers, maintaining a 5-star rating
- Achieved a 98% on-time arrival rate
- Mastered navigation and customer service skills
- Resolved conflicts with passengers effectively
- Boosted overall customer satisfaction by 20%
- Elevated customer loyalty, directly contributing to a 20% increase in satisfaction.
- Maintained impeccable safety standards, ensuring passenger security.
Owner
Cies Smoke Shop
06.2014 - 10.2017
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Education
High School Diploma -
Mt. Miguel High School
Spring Valley, CA06.2002
Skills
- Business Management
- Budget Administration
- Labor Relations
- Cost Reduction
- Staff Management
- Staff hiring
- Relationship Building
- Customer Relations
- Employee Training
Timeline
Owner
Bboyzsd
02.2024 - Current
Barona Club Host
Barona Casino & Resort
02.2023 - Current
Driver
Lyft
10.2017 - 12.2022
Owner
Cies Smoke Shop
06.2014 - 10.2017
High School Diploma -
Mt. Miguel High School
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