Omar Cisse
New York,NY
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Manager
Patricksplace
New York, New York
02.2024 - 08.2024
- makes sure the restaurant runs smoothly.
- hiring and training staff following company policies.
- Speaking with customers about any concerns or problems
- creating work schedules
Lead Busser
Turkish Store
Arizona City, Arizona
08.2023 - 01.2024
- Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
- Delivered food items from the kitchen to the dining room table.
- Wiped down tables after each seating to prepare for next customers.
- Checked restrooms periodically throughout shifts for cleanliness.
- Displayed excellent knowledge of menu items and ingredients upon guest inquiries.
- Provided assistance to wait staff during peak periods of business activity.
Bartender
Italian Rose
New York, NY
04.2023 - 10.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Host
Vanity Bar
Phoenix, AZ
12.2022 - 02.2023
- Greeted customers in a professional and courteous manners
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Warehouse Worker
FatKatz
Tucson, AZ
01.2021 - 11.2022
- take in deliveries and check for damaged or missing items.
- use lifting equipment to move stock around the warehouse.
- check stock levels and make sure items are stored correctly.
- pack, wrap and load items to be dispatched.
- clean the warehouse.
Call Agent
Call Center Solutions
New York, NY
05.2020 - 12.2020
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Received incoming calls and paged individuals and departments over PA system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Education
GED -
Widener Universit
Chester, PA10-2023
High School Diploma -
University Cheikh Anta Diop
Dakar , KS10.2021
Bachelor Human Ressources -
Suprh Morocco
Morocco, IN07.2018
Secondary School Certificate
Dakar , KS08.2017
Skills
- Excellent Communication
- Interpersonal Communication
- Teamwork and Collaboration
Movies
- Love watching movies
Restaurant du cœurs
- Love helping persons in needs
- Was working as a volunteer in a camp for homeless in Senegal Dakar .
Software
- Power intermediate
- Excel Intermediate
- Word intermediate
Timeline
Manager
Patricksplace
02.2024 - 08.2024
Lead Busser
Turkish Store
08.2023 - 01.2024
Bartender
Italian Rose
04.2023 - 10.2023
Host
Vanity Bar
12.2022 - 02.2023
Warehouse Worker
FatKatz
01.2021 - 11.2022
Call Agent
Call Center Solutions
05.2020 - 12.2020
GED -
Widener Universit
High School Diploma -
University Cheikh Anta Diop
Bachelor Human Ressources -
Suprh Morocco
Secondary School Certificate