Omar Contreras
Santa Clara,Ca
Summary
Results-driven Team Leader with extensive experience in managing projects and developing teams. Expertise in motivating staff, enhancing customer service, and driving process improvements. Skilled in data analysis and strategy development to streamline operations and boost profitability. Committed to fostering employee engagement and delivering exceptional customer satisfaction.
Overview
13
13
years of professional experience
Work History
SUPERVISOR
Winco foods
Pittsburg, Ca
07.2016 - Current
- Supervised staff activities to ensure compliance with established policies and standards, enhancing team accountability.
- Motivated employees to achieve professional goals, fostering a culture of continuous improvement.
- Delegated tasks to team members according to individual strengths.
- Trained new employees on company policies and procedures, ensuring adherence to work ethics.
- Oversaw the training of new employees on job responsibilities and expectations.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Resolved conflicts between team members and departments.
- Answered customer questions and made product recommendations according to needs.
MANAGER
Boost mobile
Brentwood, Ca
01.2014 - 01.2015
- Trained new employees on company policies and procedures, enhancing onboarding experience.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Monitored team productivity and performance to support goals.
- Monitored team productivity and performance, aligning efforts with departmental goals.
- Assigned, prioritized, and delegated tasks to departmental employees, ensuring clarity in responsibilities.
Education
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Los Medanos college
Pittsburg, CaSkills
- Staff Management
- Team Development
- Process Improvement
- Operational Management
- Strategic Planning
- Project Management
- Operational Reporting
- Inventory Control
- Negotiation
- Policy Enforcement
- Goal-Oriented
- Staff Development
Personal Information
Title: Banker Team Lead
Timeline
SUPERVISOR
Winco foods
07.2016 - Current
MANAGER
Boost mobile
01.2014 - 01.2015
ASSOCIATE IN ARTS (A.A.) - BUSINESS ADMINISTRATION
Los Medanos college