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Summary
Dynamic professional with over 20 years of experience in customer relations and small business operations. As the Owner of Crystalline Window Cleaning LLC, I successfully managed sales and customer satisfaction. Fluent in Spanish, I excel in communication and problem-solving, enhancing client loyalty and driving growth in previous roles..
Overview
19
19
years of professional experience
Work History
Owner
Crystalline Window Cleaning LLC
10.2022 - 12.2024
- Managed daily business operations. Oversaw sales, billing and customer relation. Recently sold my business as my family and I moved to North Dakota for a new adventure.
Spanish Marketing Specialist
Lincoln Heritage Life Insurance
10.2020 - 10.2022
- Processed final expense claims for bilingual speakers.
- Communicated with field agents for claim processing and payment details.
- Completed over the phone pre-approvals.
Customer Service Representative
Arizona Central Credit Union
09.2015 - 04.2020
- Assisted bilingual clients with account and loan information.
- Worked closely with the marketing department with translation of forms and advertisement flyers.
Customer Retention Specialist
Cox Communications
06.2006 - 09.2015
- Developed and implemented customer retention strategies, improving client loyalty and satisfaction.
- Contributed to company growth by upselling additional products and services during support interactions.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2006
Skills
- Customer relations
- Small business operations
- Fluent Spanish Speaker
- Verbal and written communication
- 50 WPM
- 10 Key
- 20 years experience in teaching and public speaking
Timeline
Owner
Crystalline Window Cleaning LLC
10.2022 - 12.2024
Spanish Marketing Specialist
Lincoln Heritage Life Insurance
10.2020 - 10.2022
Customer Service Representative
Arizona Central Credit Union
09.2015 - 04.2020
Customer Retention Specialist
Cox Communications
06.2006 - 09.2015
High School Diploma -
Metro Tech High School
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