Omar Diaz
Las Vegas
Summary
Dynamic professional with a proven track record at Big D Flooring, excelling in customer service and staff management. Leveraged problem-solving and leadership skills to exceed sales targets by 38%, enhance client satisfaction, and mentor a high-performing team. Expert in building lasting relationships and driving business growth through innovative strategies.
Diligent Manager with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.
Overview
7
7
years of professional experience
Work History
Account Executive /Outside Sales Representative
Big D Flooring
10.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Store Manager
Big D Flooring
03.2019 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Monitored inventory levels to re-stock customer favorites and trending items increasing sales by 38%
Associate
Big D Flooring
10.2017 - 03.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Responsible for scheduling and delivering material to customer's jobsites
Education
Associate of Arts - Animation
Brooks College
Long Beach, CA09-2002
Skills
- Problem-solving
- Teamwork
- Written and verbal communication
- Time-management
- Customer service
- Adaptability
- Staff management
- Critical-thinking
- Decision making
- Leadership
- Relationship building and management
Languages
Spanish
Native or Bilingual
Timeline
Account Executive /Outside Sales Representative
Big D Flooring
10.2023 - Current
Store Manager
Big D Flooring
03.2019 - 10.2023
Associate
Big D Flooring
10.2017 - 03.2019
Associate of Arts - Animation
Brooks College
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