Omar Erazo Carranza
Sunrise
Summary
Results-driven supervisor with expertise in team management, customer service, and employee motivation. Known for enhancing team productivity and ensuring exceptional customer experiences. Committed to achieving organizational objectives through effective task delegation.
Overview
9
9
years of professional experience
Work History
Supervisor
BrandsMart USA
Sunrise, FL
08.2019 - Current
- Oversee employee progress to guarantee completion of daily objectives and maintain team productivity.
- Empowered the team to take achieve elevated performance targets for warranty, volume, attachments and support of company performance.
- Ensure exceptional customer service and satisfaction throughout the shopping experience
- Assisting in ensuring all products are displayed and accurately priced including removing floor samples efficiently to maintain a tidy sales area.
- Helping customers obtain the best possible deals available.
Key Holder Supervisor
Tmoblie
Plantation, FL
01.2017 - 08.2019
- Trained and mentored new employees on product knowledge and sales techniques.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Oversaw employee performance, resolved complex escalations and increased efficiency to maintain productivity targets.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL08.2021
High School Diploma -
Plantation Higth School
Plantation, FL06.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Task delegation
Accomplishments
Employee of the month march 2020,February 2022,and august 2024
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
BrandsMart USA
08.2019 - Current
Key Holder Supervisor
Tmoblie
01.2017 - 08.2019
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Plantation Higth School