Karla Martinez
Pathways For Life
Yuma,AZ
1
Language
1
Certification
11
years of professional experience
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Work History
Caregiver/Medical Assistant
1 Year 2 Months- Provided compassionate care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management effectively.
- Trained new caregivers on best practices for client care and safety protocols.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Coordinated transportation for medical appointments, enhancing access to necessary services.
- Developed engaging activities tailored to clients' interests, promoting cognitive stimulation and physical activity.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
HCBS Coordinator
1 Year 5 Months- Coordinated program logistics, ensuring effective communication between teams and stakeholders.
- Developed training materials to enhance staff understanding of operational policies and procedures.
- Managed scheduling and resource allocation for various programs, optimizing efficiency and service delivery.
- Facilitated team meetings to discuss project progress, address challenges, and align strategic goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Assistant Director DDD/BH
7 Years 1 Month- Participating in the assessment and development of the service plan, collaborating with clients’/family or significant others to implement an effective service plan, working collaboratively with the clinical team to engage, educate, communicate, and coordinate care with recipient, their family, behavioral and general medical and dental health care providers, community resources and others to ensure that all services prescribed in the individualized services plan (ISP) are implemented, providing assistance in maintaining, monitoring, and modifying covered behavioral services, conducting frequent community visits, including but not limited to private homes, jail facilities, office/client locations, hospitals, and group homes, providing transportation to client as appropriate, help clients achieve wellness and autonomy, facilitate multiple care aspects, help clients make informed decisions by acting as their advocate regarding their clinical status and treatment options. Treating patients with complete respect, dignity and empathy.
Receptionist
1 Year 3 Months- Answered questions insurance availability, eligibility, coverages, policy changes, transfers, claims submissions, and billing clarification, also assisted in that of creating new policies and applications. Build and develop customer relationships within the community to promote State Farm products, followed up with customers on a regular basis. Supporting insurance agents and account managers in clerical support, answering phones, and taking detailed messages when agents and or managers were not available. Used a customer-focused, needs-based review process to educate customers about insurance options, develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Vault Cashier
1 Year 4 Months- Under the immediate supervision of the Vault Lead, safeguarding funds held in the vault, maintain adequate amounts of all denominations of currency, coins, and tokens to meet the Casino’s needs and organizing and summarizing cash data for use by the Accounting Department, maintain vault funds on an imprest basis, accept and verify currency from soft count, prepare and issue daily banks for casino staff, verify and countersign for all currency, coupons, vouchers, etc. associated with incoming transfers, prepare daily bank deposit reconciliations for use by accounting, prepare daily Bingo and Slot bank deposits.
Education
Caregiver/BHT Certificate
Caregiver Training Program. Written Competency Exam.
High School Diploma
General Curriculum, with emphasis on Caregiver and Accounting.
Associate of Arts - Gender Studies
Skills
Effective Communication and actively Listening and Building Relationships.
Leadership to inspire and guide a team toward a common goal.
Marketing
Professional
Customer Service
Organizational
attention to detail.
People Skills
Effective Scheduling
MS Office.
Multitasking and organization
Strong ethics
Verbal and written communication skills
Certification
- Pro-Act Certificate, Prevention and Support Certificate, CPR/First Aid, Fingerprint Clearance Card Level One, Notary Certificate
- Article 9 Certificate, Abuse and Neglect Certificate
- Leadership Award, Employee of the Month Award, Innovation Award, Safety Award, Team Player Award, Mentor Award, Above and Beyond Award
LANGUAGES
Spanish, English
Timeline
Caregiver/Medical Assistant
River Valley Estates Assited Living
06.2025 - CurrentRead More
HCBS Coordinator
Pathways For Life
03.2025 - CurrentRead More
Assistant Director DDD/BH
Saguaro Foundation
04.2018 - 05.2025Read More
Receptionist
Statefarm Insurance
01.2017 - 04.2018Read More
Vault Cashier
Cocopah Casino
09.2015 - 01.2017Read More
San Pasqual High School
High School Diploma
Read More
Southwest Institute
Caregiver/BHT Certificate
Read More
Arizona Western College
Associate of Arts from Gender Studies
Read More