Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Omar Gaucin-Martinez

Reissue Sales Agent
Tampa,United States

Summary

Dedicated insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages

Work History

Reissue Agent II

GEICO
Lakeland, FL
02.2022 - Current
  • Restarted canceled auto policies to keep our policyholders with each state insurance requirement.
  • Sold policies to past policyholders that wanted to come back to the GEICO family.
  • Worked closely with the underwriting team to determine the right rate for the right risk.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered over 90+ calls per shift to meet fast-paced call center demands.
  • Drove team revenue totals by bringing in top sales numbers
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas

Front End Team Lead

Walmart
Tampa, FL
09.2020 - 02.2022
  • Supervised 70+ associates ensuring that the front end was fully staffed to meet customer demand
  • Controlled shrinkage 2.4% through successful inventory management and stock rotation strategies.
  • Strategically scheduled 30 team members to maintain optimal staffing at all times.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Facilitated and logged store opening, closing and shift changes.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Electronics Sales Associate

Walmart
Tampa, FL
04.2020 - 09.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Accepted and processed payments and purchases for new equipment using POS system.

Education

Bachelor of Science - Business Management

Bellevue University
Bellevue, NE
02.2021 - Current

High School Diploma -

Freedom High School
Tampa, FL
08.2016 - 05.2020

Skills

Internet savvy

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Certification

Licensed 220 Personal Lines Agent

Additional Information

References:

  • Dominick Madison, Front End Coach, 813-557-9342
  • Henry Rivera, General Merchandise Coach, 813-766-1052
  • Daniel George, Reissue Supervisor, 407-937-9414

Timeline

Licensed 220 Personal Lines Agent

03-2022

Reissue Agent II

GEICO
02.2022 - Current

Bachelor of Science - Business Management

Bellevue University
02.2021 - Current

Front End Team Lead

Walmart
09.2020 - 02.2022

Electronics Sales Associate

Walmart
04.2020 - 09.2020

CIW Internet Business Associate

02-2020

High School Diploma -

Freedom High School
08.2016 - 05.2020

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Omar Gaucin-MartinezReissue Sales Agent