Open To Work
Omar Ibrahim
Concierge
New York,NY
Summary
Sales professional with proven ability to lead sales teams to success. Known for developing strategic sales plans that drive revenue growth and enhance team performance. Valued for strong team collaboration and adaptability in dynamic market conditions. Skills include strategic planning, team leadership, and relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Local Concierge Senior Associate & Keyholder
Intuit
New York, NY
12.2025 - Current
- Delivered exceptional guest services by managing inquiries and requests efficiently.
- Coordinated reservations, transportation, and event planning to enhance guest experiences.
- Developed personalized recommendations for local attractions, dining, and entertainment options.
- Collaborated with hotel departments to ensure seamless service delivery and guest satisfaction.
Senior Sales Assistant
Fueguia 1833
New York, NY
06.2025 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Increased sales revenue by building strong relationships with key clients and identifying new opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Leader
SMCP (Sandro, Maje, Claudie Pierlot, Fursac)
New York, NY
03.2025 - Current
- Educated the sales team through continuous product knowledge training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Led a high-performing sales team, providing motivation and guidance to exceed targets consistently.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Lead
Charles Tyrwhitt
New York, NY
08.2022 - 03.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Luxury Retail Keyholder
Tissot
New York, NY
09.2020 - 08.2022
- Enhance customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamline store operations by assisting with inventory management, merchandising, and restocking.
- Increase sales performance through effective product knowledge and targeted upselling techniques.
- Maintain a visually appealing store by executing merchandising guidelines and updating displays regularly.
- Contribute to the attainment of sales goals by consistently meeting or exceeding individual targets.
- Manage cash register operations accurately, balancing daily transactions and making bank deposits as needed.
Lead Direct Retail Expert
Dyson Demo Store
New York, NY
05.2018 - 09.2020
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provide personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximize profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Arts - Psychology
Baruch College of The City University of New York
New York, NY06.2020
Skills
- Cash handling
- Sales supervision
- Sales training
- Product knowledge
- Client acquisition
- Computer literate
- Floor operations
- Customer service
- Watch servicing
- Timepiece repair
- Multi-channel retailing
- Omni-channel retailing
Languages
English
Native or Bilingual
Arabic
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Local Concierge Senior Associate & Keyholder
Intuit
12.2025 - Current
Senior Sales Assistant
Fueguia 1833
06.2025 - Current
Sales Leader
SMCP (Sandro, Maje, Claudie Pierlot, Fursac)
03.2025 - Current
Sales Lead
Charles Tyrwhitt
08.2022 - 03.2025
Luxury Retail Keyholder
Tissot
09.2020 - 08.2022
Lead Direct Retail Expert
Dyson Demo Store
05.2018 - 09.2020
Bachelor of Arts - Psychology
Baruch College of The City University of New York
References
Mariann S Pal, Store Manager at Charles Tyrwhitt:
> mariann.stella-pal@ctshirts.co.uk | +1 (212) 764-4697
Ryan Steele, Store Manager at Tissot:
> ryan.steele@swatchgroup.com | +1 (646) 678-4930
Kevin Pappas, Store Manager at the Dyson Demo Store:
> kevin.pappas@dyson.com | +1 (646) 809-2533