Omar Linares
VENUS,Texas
Summary
Director of Operation proficient in managing QSR operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Ready to offer exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to help team achieve company goals. Great collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture and diverse teams.
Overview
7
7
years of professional experience
Work History
Director of Operations
El Pollo Loco
10.2019 - Current
- Oversee day-to-day production activities in accordance with business objectives.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Area Leader
El Pollo Loco
08.2018 - 10.2019
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
- Engaged in customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Supervised 6 locations to enforce high-quality standards of operation.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Built positive and productive relationships with store and field leadership.
Training Manager
El Pollo Loco
01.2017 - 08.2018
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Directed field training to enhance participants' skills.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Accounting
American Management Associate
Dallas, TX09.2022
Exceptional Leaders
FranklinCovey
Costa Mesa, CA09.2018
High School Diploma -
John Marshall Senior High School
Los Angeles, CA06.2006
Skills
- Leadership Training
- Strategic Planning and Execution
- Operations Oversight
- Marketing Strategies
- Financial Planning
- Cost Control
- Performance Improvement
- Customer Service
- Staff Training/Development
- Relationship Building
Timeline
Director of Operations
El Pollo Loco
10.2019 - Current
Area Leader
El Pollo Loco
08.2018 - 10.2019
Training Manager
El Pollo Loco
01.2017 - 08.2018
Accounting
American Management Associate
Exceptional Leaders
FranklinCovey
High School Diploma -
John Marshall Senior High School
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