Omar Lorenzo
Derby,USA
Summary
With extensive experience in customer service, I have developed strong communication, problem-solving, and relationship-building skills. I am dedicated to delivering exceptional service, exceeding customer expectations, and ensuring a positive customer experience. I take a professional, detail-oriented approach to every interaction and consistently go above and beyond to resolve concerns efficiently while maintaining the highest standards of customer satisfaction.
Bilingual customer service professional with a strong track record in technical support and client relations. Expertise in utilizing platforms such as Salesforce to enhance customer interactions and deliver solutions efficiently. Committed to maintaining high customer satisfaction while resolving inquiries and issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Conduent
, Remote
08.2022 - 09.2023
- Assisted clients with enrollment and support for Lifeline and Affordable Connectivity Program (ACP), connecting them to free or low-cost phone services through USAC.
Customer Service Representative
Conduent
, Remote
08.2022 - 09.2023
- Handled inbound customer calls regarding account balance replenishments and account maintenance.
- Assisted customers with resolving account-related issues and inquiries.
- Provided support for New Jersey E-ZPass accounts, including payments, balance updates, and troubleshooting account concerns.
- Maintained a high level of customer service while efficiently resolving customer issues and ensuring customer satisfaction.
Medical Scheduler/ Customer Service
Radnet
- Responsible for scheduling patients for a variety of radiology exams, including mammograms, DEXA scans, and ultrasounds such as transabdominal, transvaginal, venous, abdominal, and other diagnostic imaging procedures.
- Coordinated appointment times, ensured accurate patient information was collected, and helped maintain efficient workflow between patients and the radiology department.
Customer Service Representative
Road America
, Remote
- Worked for Road America providing roadside assistance support to stranded customers.
- Used mapping tools to accurately locate clients and dispatch services such as towing, lockout assistance, and fuel delivery.
- Assisted customers both on the road and at home when they were unable to travel due to running out of gas.
Spanish Interpreter
Linguistica International
New Haven, CT
- Worked as an on-site Spanish interpreter contractor with Yale Hospital, assisting patients during medical appointments, including pediatric visits, general doctor consultations, hospital stays, and ophthalmology (eye care) appointments.
- Provided accurate interpretation to ensure clear communication between patients and healthcare providers.
Customer Service Representative
Wyndham Hotels & Resorts
- Managed inbound sales and customer reservation requests in a fast-paced hospitality environment.
- Assisted customers with booking services, answering inquiries, and recommending options to meet their needs.
- Provided clear directions, travel guidance, and logistical support to ensure customers reached their destinations smoothly and efficiently.
- Delivered exceptional customer service by resolving concerns, addressing questions, and creating positive customer experiences.
- Maintained a professional and customer-focused approach while handling high call volumes and diverse customer needs.
Spanish Interpreter
Language Encrypt/ Cyracom Internacional
- Provided accurate, real-time interpretation services between English and Spanish for a wide range of industries.
- Facilitated communication for banks, schools, customer service centers, emergency 911 calls, medical offices, hospitals, and healthcare providers.
- Ensured clear, confidential, and culturally appropriate communication between parties while maintaining professional ethics and interpreter standards.
- Assisted with sensitive conversations involving financial services, education, healthcare, and emergency situations.
- Demonstrated exceptional listening, communication, and multitasking skills in high-pressure environments.
- Maintained strict confidentiality and compliance with privacy regulations while delivering accurate interpretations.
Customer Service Representative
DSW-Designer Shoe Warehouse
- Customer service, in charge of providing outstanding customer service experience aiming customer's satisfaction towards the company's product as well as assisting customers with purchases rewards and delivery of their items.
Technical Support Representative
Samsung Electronics
- In charge of providing customer service and technical support to customers, troubleshooting different products such as Smart hub refrigerators, Smart top loader washers, dishwasher, robot vacuum cleaner, also providing installation tips to consumers.
Education
High school diploma or GED -
iEESL
Bachelor's degree -
Associate's degree -
Skills
- Microsoft Word
- Customer support
- Windows
- Leadership
- Spanish
- Encryption
- Customer service
- Help desk
- Technical support
- VPN
- Driving
- Software troubleshooting
- Communication skills
- Microsoft Office
- Bilingual
- Microsoft Excel
- Translation
- Interpretation
- Microsoft Outlook
- Computer skills
- Salesforce
- Citrix
- Multilingual
- English
- IT support
Additional Information
Authorized to work in the US for any employer
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
- Spanish, Expert
- English, Fluent
Timeline
Customer Service Representative
Conduent
08.2022 - 09.2023
Customer Service Representative
Conduent
08.2022 - 09.2023
Technical Support Representative
Samsung Electronics
Customer Service Representative
DSW-Designer Shoe Warehouse
Spanish Interpreter
Language Encrypt/ Cyracom Internacional
Customer Service Representative
Wyndham Hotels & Resorts
Spanish Interpreter
Linguistica International
Customer Service Representative
Road America
Medical Scheduler/ Customer Service
Radnet
High school diploma or GED -
iEESL