Omar Mahfouz
Sacramento,CA
Summary
Dynamic leader with a proven track record at Manager, supervisor, enhancing operational efficiency and customer satisfaction. Excelled in team management and inventory control, boosting customer loyalty through exceptional service. Skilled in staff scheduling and passionate about driving business success, consistently fostering a positive work environment. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Manager,supervisor
10.2022 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Sales Associate
Manager,supervisor
08.2019 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Upsold Customers
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree - Civil Engineering
Cosumnes River College
Sacramento, CA06.2028
High School Diploma -
Sheldon High School
Sacramento, CA05.2024
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organization and prioritization
- Customer-Oriented
- Staff Scheduling
- Customer loyalty
- Business operations expertise
- Menu development
- Supervisory skills
Languages
Arabic
Full Professional
Timeline
Restaurant Manager
Manager,supervisor
10.2022 - 09.2024
Sales Associate
Manager,supervisor
08.2019 - 07.2022
No Degree - Civil Engineering
Cosumnes River College
High School Diploma -
Sheldon High School
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