Summary
Overview
Work History
Education
Skills
Timeline
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Omar Martin

Davie,FL

Summary

Seeking a challenging yet rewarding role where i can use my experience providing fast, accurate and empathetic support to a wide rage of customers. Responsible position in an established company where my excellent customer service skills and attention to detail make me a valuable asset.

Overview

10
10
years of professional experience

Work History

Insurance Sales and Customer Service

Sunshine Insurance Group
01.2018 - 12.2024
  • Analyze potential client requirements and prepared comprehensive plans that meet individual insurance needs and financial goals.
  • Apply organization and time management skills when coordinating and responding to inbound telephone and email inquires.
  • Consistently met and exceeded agency goals while maintaining an 88% client satisfaction rate.
  • Researched and stayed abreast of current insurance regulations to proactively informing clients of policy and fee updates.
  • Strategized, developed and implemented company's first promotional marketing timeline which increased client base 35% over 6 months.
  • Grew revenue by targeting and reaching out to previously unidentified markets.
  • Pioneered systematic approach to customizing annual reports detailing clients' policies and fees to determine how they could achieve the most value for their dollar.
  • Maintained an accurate account of client information and enrolled policies in company database.

Community Officer

Fisher Island Community Officer
01.2015 - 01.2018
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Managed digital and physical office records and used software tools to track trends and report on metrics.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • In charge of Ferry traffic and of public safety.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Obtained clearance authorization from residents, members and management personnel following established clearance procedures and entering information in the clearance system.

Education

Miami Dade College
Miami, FL

Skills

  • Detail orientation
  • Surveillance systems
  • Customer service and care
  • Active learning
  • Leadership

Timeline

Insurance Sales and Customer Service

Sunshine Insurance Group
01.2018 - 12.2024

Community Officer

Fisher Island Community Officer
01.2015 - 01.2018

Miami Dade College

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Omar Martin