Omar Martinez
Grand Prairie,TX
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
1
1
Language
6
6
years of professional experience
Work History
Service Advisor
Vanguard Kia
Arlington, Texas
11.2020 - Current
- Managed vehicle service sales, informed customers about necessary repairs to ensure timely vehicle return.
- Guided customers through vehicle maintenance and service inquiries, enhancing customer understanding.
- Clarified repair procedures and costs to customers, fostering transparency and trust.
- Managed customer complaints with empathy and professionalism.
- Coordinated service appointments to optimize technician schedules.
- Collaborated with technicians to ensure timely vehicle service completion.
- Processed customer payments and maintained accurate transaction records.
- Maintained a clean and organized service area for customer comfort.
- Promptly responded to customer inquiries via phone, email or in person.
Education
Grand Prairie High
Grand Prairie, TXSkills
- Service appointment scheduling
- Vehicle service
- Oil change procedures
- Brake system service
- Vehicle inspection
- Engine maintenance
- Oil changes
- Oil change expertise
- Fluid checks
- Fluid replacement
- Preventive maintenance
- Battery replacements
- Battery testing
- Filter replacement
- Tire rotations
- Attention to detail
- Problem solving
- Problem-solving
Languages
Spanish
Professional
Timeline
Service Advisor
Vanguard Kia
11.2020 - Current
Grand Prairie High